Returns Policy

Cancellation, damages and returns policies


The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

After placing your order you will receive a direct confirmation email from us. Within the next 1-3 days we will be in touch to re-confirm your custom settings. Once you have re-confirmed with us at this stage, the materials will be ordered and we will start making your furniture. Once orders are re-confirmed by you, no cancellations can be made.

Any changes or cancellations to orders must be emailed to prior to this re-confirmation.

Damages / Returns (for faulty items only)

Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification. This doesn’t affect your statutory rights if goods are faulty or not as described.

Please inspect all shipments immediately upon arrival. You must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. Please contact Everything Goes at within 5 days of receipt of damaged or defective items.

Returned or missing merchandise/or parts will be replaced. If there is only a part/parts that are faulty you do not need to return the whole item. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

Cancellation by us

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this at the soonest opportunity.

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